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Return Policy

An item may be returned for store credit as long as it is within 7 days of the receipt that is emailed out. You must contact us via email to receive a Return Authorization Number. Returns WILL NOT be accepted without a return authorization number. The item must be in the original unused condition as originally shipped. Please include the name that was used when the order was placed and a store credit will be created for the next purchase. If you would like to exchange an item please communicate with is via email within 7 days at shirlrdh@gmail.com.

All returns can be sent to the return address on your shipment or address on the insert card. Buyer is responsible for all shipping charges associated with the return.

Shipping

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

Arrival Time

After you place an order it will be processed within 1 business unless your order is placed after 5PM PST, or on a non-business day (Saturday or Sunday, in that case your order will be processed the following business day). Orders will arrive in 3-5-business days.

Pineapple Boutique is not responsible for any lost or stolen packages once delivered.

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